WiFi Smart Switch Troubleshooting: Getting Back on Track

At Lykalyte, we understand how frustrating it can be when your smart devices don’t work as expected. If you’re having trouble with your WiFi Smart Switch, we’ve outlined a detailed guide to help you troubleshoot and get everything running smoothly again.

Step 1: Confirm Basic Functionality

First, check if the light can be turned on and off using the physical switch or button. If it does, the switch is functional but may need re-pairing with the app.

Step 2: Check Pairing Mode

When powered on for the first time, WiFi switches typically enter pairing mode automatically. You’ll know it’s in pairing mode if the LED blinks rapidly. If not:

  1. Press and hold the switch/button for 10–15 seconds until the LED starts blinking rapidly.
  2. If the LED blinks slowly (AP mode), hold the button down again for another 10–15 seconds to switch it back to pairing mode.

Step 3: Add the Device in the App

  1. Open the Smart Life app (download links below if you don’t have it yet).
  2. Press the ‘+’ button in the top-right corner of the app’s home screen.
  3. The App will automatically scan for new discoverable devices if the Switch doesn't show up automatically continue below.
  4. Select ‘Add Manually’ and navigate to Electrical > Switch (Wi-Fi).
  5. Ensure your phone’s WiFi is connected to a 2.4GHz network, as most smart devices currently don’t work with 5GHz channels.
    • If your router uses the same SSID for both 2.4GHz and 5GHz, temporarily disable the 5GHz band or create separate SSIDs.
  6. Enter your SSID and Password and wait while the Switch is added to your network.

Step 4: Check Your Network Setup

If the switch still doesn’t pair, consider the following:

  • Router Type and Limits:
    • Older routers may have a device limit (around 50 devices). If your home has many connected devices, upgrading to a newer router with a higher limit (240+ devices) can help.
  • Network Bands:
    • Ensure your router supports and distinguishes between 2.4GHz and 5GHz bands.

Step 5: Rule Out a Faulty Switch

If troubleshooting doesn’t resolve the issue, it’s possible the switch is faulty. At Lykalyte, we’re happy to replace faulty devices free of charge, but we aim to solve the problem first to avoid unnecessary replacements.

Need Assistance?

If you’ve tried these steps and still encounter issues, let us know! Providing the following details can help us assist you more effectively:

  • Router type and supported bands (2.4GHz/5GHz).
  • SSID setup (separate or shared for 2.4GHz/5GHz).
  • Type of phone/device you’re using.

At Lykalyte, we’re committed to ensuring your smart home devices operate seamlessly. We’ll work with you every step of the way to resolve any issues.

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